Nikki Macias, Administrative Associate, is a Marin County native who grew up in Terra Linda and has been with PRANDI for over 10 years. She works directly with clients, focusing on protecting owner investments by managing property maintenance, and accommodating resident’s needs. She is actively working toward earning her Certified Support Specialist (CSSSM) designation through NARPM®.
Nikki is very family-oriented and has raised two amazing sons. She enjoys hiking Marin’s various outdoor trails, riding bikes and spending time in the sunshine. Nikki is our resident San Francisco Giant’s baseball expert and attends many games seasonally.
Customer Relations Associate
Christy is a Customer Relations Associate at PRANDI, where she works closely with all of the PRANDI Teams to answer initial customer inquiries in a timely manner. Christy helps schedule property showings, provides support to complete tenant applications, updates property insurance compliance and the PRANDI portfolio database. Christy is people oriented and has a strong customer service background, with nearly 15 years’ experience.
When she’s not working, Christy enjoys spending time with her husband and children. She enjoys taking mini family vacations to create lasting memories. Christy is also very creative and loves to design and make elaborate hair accessories for her daughter and school projects with her son.
Assistant Property Manager
Pam is an assistant property manager at PRANDI Property Management where she handles the day-to-day owner and tenant requests, including maintenance issues, tenant screening, leasing agreements and document preparation.
Prior to working at PRANDI, Pam held several administrative and managing positions at several Marin-based businesses. Most recently, she worked at the Marin Community Map Book in account management. Her extensive background in administration is invaluable in her role at PRANDI.
Pam holds a bachelor’s degree in social work from The Ohio State University and has lived in Marin since 1993. In her spare time, Pam volunteers for the San Rafael Public Library and enjoys traveling, hiking and going to the movies.
Assistant Property Manager
Briana Olson joined the PRANDI team in November 2016. She graduated from Sonoma State University in 2013, and previously worked as a leasing specialist for a large multi-unit complex.
As an Assistant Property Manager, Briana works closely with Christine to ensure the timely completion of rental applications and contracts, maintenance and tenant communications. Briana has exceptional people skills and is passionate about providing excellent customer service.
Briana is also an active member of the National Association of Residential Property Managers (NARPM®)
In her spare time, Briana enjoys the practice of yoga, hiking with her dog, Nala and mountain biking Marin County trails and beyond.
Client Account Associate
Shirley Lopez-Cano, Client Account Associate, joined the PRANDI team in 2013. She stated started as front desk receptionist, answering phones and directing all incoming calls. She now works closely with the Accounting Department and is learning the role of Assistant Bookkeeper. Shirley oversees all invoices, owner billing, as well as making sure all vendor and property insurance details are in order. With her background in Customer Service and her associated skillsets, Shirley supports the team with anything else they may need. In the process, she is also increasing her knowledge of the leasing and property management industry on a daily basis.
Shirley started working when she was 15, and by 17 had a full-time position while still putting herself through school in Marin. She married her high school sweetheart, and they now have 2 wonderful boys. In her time outside of the office, Shirley enjoys running Marin trails, dancing, tutoring, reading and singing to her kids. “The smell of the early morning air is a great wakeup call when you have active boys like mine!” she says. Her family’s love of soccer keeps her on her toes, since both her oldest son and her husband play on local teams.
Stephanie is a great addition to the PRANDI Property Management team as Maintenance Coordinator. She has a degree in Multimedia Arts and has worked in the customer service industry for 9 years before moving on to working for the property management industry.
Stephanie’s main role is to coordinate maintenance service requests, work order follow-up and other arrays of tasks to make sure tenant’s maintenance requests are dealt to their satisfaction. Outside working hours, Stephanie loves reading, art journaling and playing video games.
Rose is a Maintenance Coordinator at PRANDI Property Management, where she works hand-in-hand with Tony Pinochi, PRANDI’s Maintenance Manager, to handle service requests, work orders and vendor compliance. Rose is a people person, as evidenced by her background as a registered nurse and ten-year experience in customer service, business development and office administration.
Purpose-driven and dedicated to her important role at PRANDI, Rose is committed to delivering excellent quality of service to our clients. She strives to learn something new every day to continue to grow and improve in her position.
When she’s not busy at work, Rose enjoys reading mystery novels, taking care of her succulent garden and cooking for her two sons. She and her husband are also known to binge-watch TV series on the weekends.
Tony Pinochi joined PRANDI Property Management as Maintenance Manager in 2016. Tony has an extensive background in project management, client and vendor relations and has more than seven years experience in property management.
Tony is in charge of handling the day-to-day operations of the PRANDI maintenance department which oversees more than 600 properties and receives some 50 daily service requests. Tony maintains PRANDI’s extensive preferred vendor network and oversees all PRANDI maintenance issues – from minor to major.
Tony relies on a staff of three, full-time and one, part-time assistants and numerous PRANDI-vetted contractors and sub-contractors including plumbers, electricians, HVAC specialists and countless other building and renovation specialists.
Previously, Tony had a 20-year career as a law enforcement officer with the Sonoma County Police force, a background that serves him well to handle the daily challenges of home maintenance and repairs and vendor relationships.
In his previous career, Tony managed crime scene and accidental death scenes and large-scale hoarder homes and property cleaning. His considerable human relations and problem-solving skills are invaluable skills for property management. He enjoys his role as Maintenance Manager because it has exciting challenges every day.
Tony has a daughter and two sons, all of whom live in Northern California. When he’s not working, Tony enjoys spending time with his family and friends.
Client Accounting Manager
Reidun Waage, joined the PRANDI staff over 10 years ago and has lived in Marin County for more than 15 years. With her degree in Business and Accounting, Reidun is the right employee for the job. She is an expert when it comes to working the financial side for both owners and tenants, managing their ledgers and balancing their accounts.
Reidun also enjoys gardening, and is an enthusiastic antique-collector and jewelry-maker. A volunteer for three Marin County organizations (Ross Art and Garden Center, the Northgate Group and the San Anselmo Antique Dealers Association), Reidun is always interacting with our local communities and knows how to network a room!
Assistant Property Manager
Crystal Martinez has worked in real estate for the past two years and is in the process of obtaining her California real estate license. As an Assistant Property Manager, Crystal helps ensure that all of her clients receive unparalleled service. Her attention to detail and excellent communication skills make her an invaluable asset to the PRANDI Team. Crystal resides in Terra Linda and obtained her Business Administration degree from Dominican University of California in San Rafael.
In her free time, Crystal enjoys hanging out with her family. She’s her son’s biggest fan at his baseball games, and she and her husband play on a local softball league. Crystal is also very active in serving Marin — she sits on the executive board of the Marin Women’s Commission, board of Marin Court Appointed Special Advocates and the board of San Rafael Evening Rotary Club. She also spends her summers volunteering with the Jr. Giants in the Canal District of San Rafael.
Shannon is a Property Manager on Team 2, where she works closely with Christine Goodin, MPM,® the team’s Senior Property Manager. Shannon has nearly five years’ experience in residential real estate. Her real estate background and attention to detail helps ensure efficient and smooth leasing and management activities including contracts, tenant applications and screening, site visits, property showings and much more. She is also a Licensed California Real Estate Sales Agent.
Shannon is a Marin county native with in-depth knowledge of Marin’s communities and neighborhoods. When she’s not working, Shannon enjoys spending time outdoors and with her family and friends, watching Bay Area sports teams and cooking.
Heather Sorber joined the PRANDI team in May 2017. She attended Belleview College in Washington State and UCLA Extension. Her previous career was in the field of Early Childhood Education.
As a Property Manager, Heather oversees a portfolio of properties. She is currently studying for her California real estate license. Heather has exceptional organizational and interpersonal relation skills and is deeply committed to providing a high quality of customer service.
In her spare time, Heather enjoys family time with her three children, baking, and decorating, dancing and outdoor exploration.
Tara Page joined PRANDI Property Management as Assistant to the President. She is currently working closely with Melissa on the oversight of a Portfolio of single family homes, condos and apartment buildings. Tara comes to us with a wealth of knowledge from the commercial and residential property management industry. She is a Marin local, and mother of two active girls.
CHRISTINE GOODIN, MPM®
Vice President of Operations
Christine Goodin, MPM® has lived in Marin since 1976. She has been with PRANDI Property Management, Inc., CRMC® for over 10 years. A CA Licensed Real Estate Agent since 2004, Christine loves her job and to be challenged in the residential leasing and property management industry. She dedicates a lot of her time to NARPM® and working with the Rotary Club of Terra Linda.
Christine enjoys giving back to the community and has been lucky enough to have opportunities to travel all over the US (favorite place was Yellowstone) and Canada, as well as many international trips. She enjoys taking photos of all the beautiful things she sees around her while traveling the world, hiking Marin trails, or watching her nieces and nephews grow up. Christine has walked three marathons and two half marathons and can make the best cheesecake you’ve ever had!
MATT PRANDI BORRIES, RMP®
Vice President | Broker Associate | Property Manager & Leasing Agent
Matt Prandi Borries, was literally born into the business. Vice President of PRANDI Property Management, and son of Melissa Prandi, he earned his California Real Estate License in 2007 and has since earned his Broker’s License. He works closely with the rest of the PRANDI staff, managing a diverse portfolio throughout all of Marin County.
Also an avid photographer, our marketing department utilizes Matt’s professional wide-angle camera equipment to highlight the highly sought-after features each of our properties offer. Many of Matt’s images have graced the walls of galleries around the county, and he is the talent behind all of our property marketing photos. Matt also enjoys meeting new people and loves to surf.
Melissa Prandi, MPM®
President & CEO
Melissa Prandi, MPM®, RMP® , President & CEO of PRANDI Property Management, Inc., CRMC®, has been expertly matching quality tenants with quality homes with her professional PRANDI Staff for over 30 years.
She is a past president of the National Association of Residential Property Managers and is proud of her company’s elite CRMC® (Certified Residential Management Company) status. This title has been earned by fewer than thirty-five companies throughout the United States. Actively involved and committed to the community, Melissa serves on several non-profit boards. She is a member of the Central Advisory Board for Bank of Marin, was co-chair for Hospice by the Bay Foundation, and served for six years as the Director of Fair Housing of Marin. Melissa received the “Unsung Hero Award” for her dedication to equal housing opportunity in 2009.
Melissa works tirelessly with her team of committed employees to ensure that their client’s residential investment properties run safely and smoothly while in their care. Because her companies do not buy or sell real estate, Melissa and her enthusiastic staff can concentrate on minimizing expenses and maximizing profits for property owners while taking care of tenant needs.
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Kim joined PRANDI Team in November 2019. She has a degree in Business Economics and previously worked as a bank teller. She has been in customer service for six years.
Kim’s role goes from coordination of tenant’s requests and administration of maintenance services, to making sure that vendor’s invoices are entered on time.
Kim is bubbly, is committed to excellent customer service and would always choose to go the extra mile.
In her spare time, she would binge-watch Netflix series, cuddle with her dog, and would enjoy a firing practice with her husband.
Assistant Property Manager
Yvonne Espinoza joined the PRANDI Team in November of 2019. She earned her Bachelor’s Degree in Finance, a minor in International Relations, and a Real Estate Certificate sponsored by BOMA at San Francisco State University.
Ann is a third-generation Marin County California resident. Ann graduated with a degree in Mathematics from University of California, Santa Barbara, Ann taught High School Math for over 10 years. She moved into administrative roles (office manager and business manager) in private schools to be able to work closer with parents, students, vendors, and administrative teams. As a Parish Coordinator in Ross Ann handled all aspects of running a vibrant local church. Her love of maintaining the 100-year-old building, with continued reconstruction and addressing deferred maintenance issues, has given her the knowledge, background, and local resources to be able to offer assistance to the PRANDI Property maintenance team.
Ann and her husband are thrilled to not only have been born and raised in Marin but have been able to raise their three children here. Ann has been an active board member in numerous schools, charities, and local organizations. She currently is a board member of Marin Center for Independent Living, Marin Charitable and a new member of 100Marin.
Ann works tirelessly and with a sense of humor to assist the PRANDI maintenance manager, the business development manager and each of the PRANDI Property Management teams to help ensure residential investment properties run safely and smoothly.
In her spare time, Ann enjoys walking ½ marathons, reconstructing new properties and spending time with her family, friends, and dog.
Assistant Property Manager
Kelly Kaiser joined the PRANDI team in September of 2018. She earned her Bachelor’s Degree in Biology from Dominican University here in San Rafael and has lived in Marin since 2008.
Kelly works as an assistant property manager. With over 6 years working in customer service, she is highly skilled in delivering a great experience. She also brings to PRANDI project coordinating experience which has proved valuable in seamlessly attending to tasks in a timely fashion.
In her spare time, Kelly enjoys hiking Marin trails, traveling, reading, and watching our bay area sports teams.
COVID- 19 UPDATE
March 17, 2020
PRANDI Property Management is following all local and state measures to keep our community safe and healthy.
The PRANDI team will be working full time from our homes and remain available during normal business hours. Please don’t hesitate to call, we will do our best to accommodate everyone as much as possible while maintaining all health and safety requirements.
MAINTENANCE NEEDS: We continue to be available 24hrs a day, every day for emergency situations that may arise during this unusual time. We’ve been in close contact with our top-notch vendors regarding their availability. If indeed an emergency situation develops on your property, we will be able to manage it. We are limiting all non-essential maintenance service calls as much as possible at this time. Incoming maintenance requests will be closely monitored and handled accordingly. You can make a maintenance request here: https://www.prandiprop.com/tenant-login/
CURRENT LISTINGS: If you have a question about a property that is currently listed, please contact the leasing agent for the most updated information. All properties will remain fully advertised during this time. As long as we can maintain health and safety standards, we will continue to arrange property viewings. Please contact the leasing agent for any questions you may have.
RENTAL PAYMENTS: For the safety of our team, we will not be processing paper payments (no checks or money orders) at this time. You can make arrangements for online payments here: https://www.prandiprop.com/tenant-login/ Please contact your property manager if you need assistance with this feature.
Property Management Teams
Tara Page, 415-419-7311 Pam Grossman, 415-472 9634
Shannon Giuliani, 415-455-1380 Briana Olson, 415-578-5020
Heather Sorber, 415-455-1385 Yvonne Espinoza, 415-578-4105
Kelly Kaiser, 415-331-9200
Maintenance Team Accounting Team
Tony Pinochi, 415-883-0138 Reidun Waage, 415-455-1375
Ann Roggenbuck, 415-870-7109 Shirley Lopez-Cano, 415-578-5073
Kim Torralba, 415-726-2367
Stephanie Opendo, 415-455-1381
Vice President, Operations Vice President, Business Development
Christine Goodin, 415-455-1372 Matt Borries, 415-455-1373
Office Main Line and After Hours Emergencies
Thank you for your patience. We are doing the very best we can for the safety of our team members and our community. Thank you so much for your understanding during this challenging time.