Tenants’ Frequently Asked Questions

A: Tenants are responsible for all utility charges, unless otherwise agreed upon in advance between PRANDI Property Management and the property owner. If an owner is willing to pay any portion of utility charges, that will be disclosed to the tenant in advance of the lease signing. As stated in their Rental Lease Agreement, tenants are responsible for changing all billing information to their name and mailing address effective with their scheduled move-in date.

A: The PRANDI Property Management staff, led by Melissa Prandi, MPM, has more than 100 years of collective experience in the residential leasing and property management industry. We take your rental needs seriously, and aim to answer all of your questions and concerns as quickly as possible. Our staff also takes pride to stay up-to-date on all laws and legislation regarding your rental rights–making sure tenants have a smooth living experience in our PRANDI Properties. We assist with the move-in process, make sure you stay current with your monthly payments, help with all maintenance management concerns, and visit you for your annual evaluations. We are the most trusted name in property management and offer unparalleled customer service by using effective communication, continued education, and modern technology while working with you and your rental property.

A: All of our tenants can call the PRANDI Property Management, Inc., CRMC office Monday-Friday from 9AM-5PM to reach our staff live. Outside of normal office hours, we do have an Emergency Call Center who will answer all of our calls live. Please call this phone line for emergencies only. An emergency is typically defined as a fire, flood, or any dangerous or hazardous situation to you and your family. If it affects your standard of living that you need, such as your only toilet is having plumbing issues or your heating system (in the colder nights) is no longer working, this is also an emergency. Please also be sure to call if the property is significantly damaged in any way, such as roof leak that cannot wait until the next business day. When an emergency call is received, we will help assess the situation, determine the severity of the problem together with you, and dispatch the proper service provider to your property on your behalf. If the Call Center determines your call is not an emergency, your property management team will return your call on the next business day. If you have maintenance problems that are not emergencies, or that can wait until the next business day, you can call our office the following morning. You may also submit work orders via your online portal at any time (night or day) for all other non-emergency maintenance requests.

A: It is important to note that according to Fair Housing Laws and Regulations, pets and smokers are not protected classes in Marin County. All PRANDI properties are non-smoking properties. This policy is stipulated in every lease. We work closely with each owner individually to find out if they will accept pets at their property. In the event they will accept a pet, the details are listed in the marketing materials and advertisement of the available property during its vacancy. If a pet is accepted, it will be with an increased security deposit amount, and require additional renter’s insurance. Families are a protected class and we cannot ever discriminate based on family-structure. PRANDI Property Management, Inc., CRMC is a fair and professional management company and we take pride in our knowledge and practices, and we abide by all Federal, State and Local Fair Housing Laws.

A: Rent is due on the 1st day of every month, and may be paid by an e-payment (ACH) from a checking account, or written in the form of a personal check, cashiers check or money order (made out to PRANDI Property Management).

To sign up for the ACH payment option, the tenant portal will provide steps on how to set this up as either a one-time payment, or as reoccurring monthly payments. **Please also be sure to cancel any automatic payments if you are no longer a PRANDI Resident.

Rent may also be dropped off to our office in person, or mailed to us at:
PRANDI Property Management, 1321 Third Street, San Rafael, CA 94901
**In the case that our office is closed, please put your rental payment through the drop-slot on the bottom on the front door. **Please also make sure that your rental address is neatly written on the check.

A: When an applicant is approved, PRANDI Property Management, Inc., CRMC collects all move-in monies on the owners’ behalf. Our policy requires the payment of one month’s prorated rent, as well as the collection of the security deposit equal to one and one half times the monthly rent. If pets are accepted at the property, a larger deposit (equal to two times the monthly rent) would be required at the time of the move-in, in place of the standard deposit amount without a pet.

A: When the tenant breaks their lease, their lease stipulates they are responsible for all expenses incurred to re-lease the property. Expenses can include: the rent amount for the remainder of time until the expiration of the lease, real estate commissions paid to PRANDI for a new lease on behalf of the owner, and any additional advertising costs or costs directly relating to the re-leasing of the property. Please call your Property Manager for more information.

A: Rent from all residents is due in our PRANDI Property Management office on the 1st day of each month. If rent is not received by the 5th of the month, the tenant is contacted immediately and follow-up letter correspondence issued the same day. A late fee will be associated with all late rental payments; the amount of the late fee is stipulated in the PRANDI lease. If rent is not received after the notification is sent, we serve a 3-Day Notice to Pay Rent or Quit. The final step is to begin the eviction process through the proper legal channels.

A: We have a very thorough screening process for our applicants before they become a PRANDI resident. Please review our rental application, policies and procedures for more information. All applications are processed in our office by professional staff. We obtain a credit report for each applicant, contact current and previous landlords for rental references, and verify current employment.