Tenant Frequently Asked Questions

Please be sure to take a look at our Frequently Asked Questions below and let us know if we can answer any additional questions by emailing us at info@prandiprop.com.

We are well-versed in the leasing and property management industry in Marin County, and make many efforts to keep our staff fully educated. We follow all local, state, and federal Fair Housing laws and legislation.

How Are Utilities Handled?
Tenants are responsible for all utility charges, unless otherwise agreed upon in advance between PRANDI Property Management and the property owner. If an owner is willing to pay any portion of utility charges, that will be disclosed to the tenant in advance of the lease signing. As stated in their Rental Lease Agreement, tenants are responsible for changing all billing information to their name and mailing address effective with their scheduled move-in date.

Why Choose PRANDI Property Management, Inc., CRMC?
The PRANDI Property Management staff, led by Melissa Prandi, MPM, has more than 100 years of collective experience in the residential leasing and property management industry. We take your rental needs seriously, and aim to answer all of your questions and concerns as quickly as possible. Our staff also takes pride to stay up-to-date on all laws and legislation regarding your rental rights--making sure tenants have a smooth living experience in our PRANDI Properties. We assist with the move-in process, make sure you stay current with your monthly payments, help with all maintenance management concerns, and visit you for your annual evaluations. We are the most trusted name in property management and offer unparalleled customer service by using effective communication, continued education, and modern technology while working with you and your rental property.

What Do I Do If There Is An Emergency?
All of our tenants can call the PRANDI Property Management, Inc., CRMC office Monday-Friday from 9AM-5PM to reach our staff live. Outside of normal office hours, we do have an Emergency Call Center who will answer all of our calls live. Please call this phone line for emergencies only. An emergency is typically defined as a fire, flood, or any dangerous or hazardous situation to you and your family. If it affects your standard of living that you need, such as your only toilet is having plumbing issues or your heating system (in the colder nights) is no longer working, this is also an emergency. Please also be sure to call if the property is significantly damaged in any way, such as roof leak that cannot wait until the next business day. When an emergency call is received, we will help assess the situation, determine the severity of the problem together with you, and dispatch the proper service provider to your property on your behalf. If the Call Center determines your call is not an emergency, your property management team will return your call on the next business day. If you have maintenance problems that are not emergencies, or that can wait until the next business day, you can call our office the following morning. You may also submit work orders via your online portal at any time (night or day) for all other non-emergency maintenance requests.

Are Pets Allowed In the Property? Smokers? Children?
It is important to note that according to Fair Housing Laws and Regulations, pets and smokers are not protected classes in Marin County. All PRANDI properties are non-smoking properties. This policy is stipulated in every lease. We work closely with each owner individually to find out if they will accept pets at their property. In the event they will accept a pet, the details are listed in the marketing materials and advertisement of the available property during its vacancy. If a pet is accepted, it will be with an increased security deposit amount, and require additional renter’s insurance. Families are a protected class and we cannot ever discriminate based on family-structure. PRANDI Property Management, Inc., CRMC is a fair and professional management company and we take pride in our knowledge and practices, and we abide by all Federal, State and Local Fair Housing Laws.

How Do I Pay My Rent?
Rent is due on the 1st day of every month, and may be paid by an e-payment (ACH) from a checking account, or written in the form of a personal check, cashiers check or money order (made out to PRANDI Property Management).

To sign up for the ACH payment option, the tenant portal will provide steps on how to set this up as either a one-time payment, or as reoccurring monthly payments. **Please also be sure to cancel any automatic payments if you are no longer a PRANDI Resident.

Rent may also be dropped off to our office in person, or mailed to us at:
PRANDI Property Management, 1321 Third Street, San Rafael, CA 94901
**In the case that our office is closed, please put your rental payment through the drop-slot on the bottom on the front door. **Please also make sure that your rental address is neatly written on the check.

How Much Do You Collect From the Tenant, Prior To Move-In?
When an applicant is approved, PRANDI Property Management, Inc., CRMC collects all move-in monies on the owners’ behalf. Our policy requires the payment of one month’s prorated rent, as well as the collection of the security deposit equal to one and one half times the monthly rent. If pets are accepted at the property, a larger deposit (equal to two times the monthly rent) would be required at the time of the move-in, in place of the standard deposit amount without a pet.

What Happens If I Need To Break My Lease?
When the tenant breaks their lease, their lease stipulates they are responsible for all expenses incurred to re-lease the property. Expenses can include: the rent amount for the remainder of time until the expiration of the lease, real estate commissions paid to PRANDI for a new lease on behalf of the owner, and any additional advertising costs or costs directly relating to the re-leasing of the property. Please call your Property Manager for more information.

What Happens If Rent Isn’t Paid On Time?
Rent from all residents is due in our PRANDI Property Management office on the 1st day of each month. If rent is not received by the 5th of the month, the tenant is contacted immediately and follow-up letter correspondence issued the same day. A late fee will be associated with all late rental payments; the amount of the late fee is stipulated in the PRANDI lease. If rent is not received after the notification is sent, we serve a 3-Day Notice to Pay Rent or Quit. The final step is to begin the eviction process through the proper legal channels.

What Is Your Screening Process For Prospective Applicants?
We have a very thorough screening process for our applicants before they become a PRANDI resident. Please review our rental application, policies and procedures for more information. All applications are processed in our office by professional staff. We obtain a credit report for each applicant, contact current and previous landlords for rental references, and verify current employment.

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Copyright © PRANDI Property Management, Inc., CRMC®
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1321 Third Street
San Rafael, California 94901

(415) 482-9988
info@prandiprop.com

CalBRE Broker License #00980159

MELISSA PRANDI, MPM®

President & CEO

Melissa Prandi, RMP® MPM®, President & CEO of PRANDI Property Management, Inc., CRMC® and co-owner of PropertyADVANTAGE of Carlsbad, has been expertly matching quality tenants with quality homes with her professional PRANDI Staff for over 30 years. Melissa's enthusiasm and experience in the industry have led to a fulfilling and illustrious career. She not only manages many of Marin County's finest properties, but is also a nationwide motivational speaker, a sought-after teacher, and a community leader. An author of two industry-related books, "The Unofficial Guide to Managing Rental Property" and "The Idiot's Guide to: Success as a Property Manager", Melissa certainly proves her passion for excellence by sharing her vast knowledge of the field she loves so much with first-time landlords and experienced investors alike. In addition, Melissa was featured in the "Successful Property Managers" Volume 1 (she is one of twenty-five interviewed).

She is a past president of the National Association of Residential Property Managers and is proud of her company's elite CRMC® (Certified Residential Management Company) status. This title has been earned by fewer than thirty-five companies throughout the United States. Actively involved and committed to the community, Melissa serves on several non-profit boards. She is a member of the Central Advisory Board for Bank of Marin, was co-chair for Hospice by the Bay Foundation, and served for six years as the Director of Fair Housing of Marin. Melissa received the "Unsung Hero Award" for her dedication to equal housing opportunity in 2009.

Melissa works tirelessly with her team of committed employees to ensure that their client's residential investment properties run safely and smoothly while in their care. Because her companies do not buy or sell real estate, Melissa and her enthusiastic staff can concentrate on minimizing expenses and maximizing profits for property owners while taking care of tenant needs.

(415) 455-1370 | melissa@prandiprop.com | BRE# 00980159

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MATT PRANDI BORRIES, RMP®

Vice President | Broker Associate | Property Manager & Leasing Agent

Matt Prandi Borries, was literally born into the business. Vice President of PRANDI Property Management, and son of Melissa Prandi, he earned his California Real Estate License in 2007 and has since earned his Broker's License. He works closely with the rest of the PRANDI staff, managing a diverse portfolio throughout all of Marin County.

Also an avid photographer, our marketing department utilizes Matt's professional wide-angle camera equipment to highlight the highly sought-after features each of our properties offer. Many of Matt's images have graced the walls of galleries around the county, and he is the talent behind all of our property marketing photos. Matt also enjoys meeting new people and loves to surf.

(415) 455-1373 | matt@prandiprop.com | BRE# 01787534

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DANA SANSING-ESQUIBEL

Senior Property Manager & Leasing Agent

Dana Sansing-Esquibel is a licensed Real Estate Agent who has been working with Melissa as a Property Manager and Leasing Agent for over 25 years. She grew up in San Anselmo and attended Brookside School, Drake High School, and College of Marin before transferring to California State University Chico earning her BA degree in Child Development.

Dana has seen a lot of growth and changes both in Marin and the company over the years. She is married to her husband, Rich, and they share their home with their loveable Norwich Terriers. Both she and Rich are very active in the American Kennel Club (AKC). They spend their free time breeding, raising and showing Norwich Terriers across the nation.

(415) 455-1371 | dana@prandiprop.com | BRE# 00911364

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CHRISTINE GOODIN, MPM®

Senior Property Manager & Leasing Agent

Christine Goodin, MPM® has lived in Marin since 1976. She has been with PRANDI Property Management, Inc., CRMC® for over 10 years. A CA Licensed Real Estate Agent since 2004, Christine loves her job and to be challenged in the residential leasing and property management industry. She dedicates a lot of her time to NARPM® and working with the Rotary Club of Terra Linda.

Christine enjoys giving back to the community and has been lucky enough to have opportunities to travel all over the US (favorite place was Yellowstone) and Canada, as well as many international trips. She enjoys taking photos of all the beautiful things she sees around her while traveling the world, hiking Marin trails, or watching her nieces and nephews grow up. Christine has walked three marathons and two half marathons and can make the best cheesecake you've ever had!

(415) 455-1372 | christine@prandiprop.com | BRE# 01469325

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REIDUN WAAGE

Client Accounting Manager

Reidun Waage, joined the PRANDI staff 8 years ago and has lived in Marin for over 30 years. With her degree in Business and Accounting, Reidun is the right employee for the job. She is an expert when it comes to working the financial side for both owners and tenants, managing their ledgers and balancing their accounts.

Reidun also enjoys gardening, and is an enthusiastic antique-collector and jewelry-maker. A volunteer for three Marin County organizations (Ross Art and Garden Center, the Northgate Group and the San Anselmo Antique Dealers Association), Reidun is always interacting with our local communities and knows how to network a room!

(415) 455-1375 | reidun@prandiprop.com

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ROXIE MIKOLON, CSSSM

Assistant Property Manager

Roxie Mikolon, CSSSM a Marin County resident since 1959, joined the PRANDI team over 10 years ago. She regularly attends classes for various NARPM® and local Fair Housing events to stay up-to-date on all new laws and legislation. In fact, Roxie earned the first Certified Support Specialist (CSS?) designation in the Nation for her dedication to service in the property management industry, which she proudly accepted at a National Hawaii Conference.

Outside of the office, Roxie enjoys reading, watching movies, knitting, cooking and having friends over for back yard barbecues. Roxie is a member of the Goldenaires and enjoys the senior connection in Fairfax. She has two children and has celebrated over forty years with her husband, Joe. Between Roxie and Joe, they have five children and eleven grandchildren!

(415) 455-1380 | roxie@prandiprop.com

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NIKKI MACIAS

Assistant Property Manager

Nikki Macias, is a Marin County native who grew up in Terra Linda, and has been with PRANDI for over 8 years. She works directly with clients, focusing on protecting owner investments by managing property maintenance, and accommodating resident's needs. She is actively working toward earning her Certified Support Specialist (CSSSM) designation through NARPM®.

Nikki is very family oriented and has raised two amazing sons. She enjoys hiking Marin's various outdoor trails, riding bikes and spending time in the sunshine. Nikki is our resident San Francisco Giant's baseball expert, and attends many games seasonally.

(415) 455-1374 | nikki@prandiprop.com

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LISA DOUGHTY

Assistant Property Manager

Lisa Doughty, started at PRANDI over 3 years ago, where she began as an Office Administrator answering calls, greeting clients, and processing our invoices. She has been in the position of Assistant Property Manager since 2013, working closely with teammate Christine.

Born and raised in Yarmouth, Maine, Lisa has lived in many different places, including 7 states, and multiple countries. She has a background in other Executive Assistant/ Executive Secretary roles. She has two amazing children and loves animals, the outdoors, cooking and reading. Lisa's refreshing sense of humor certainly helps the staff get through their day!

(415) 455-1381 | lisa@prandiprop.com

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TINA SOLVAL GOMEZ

Customer Relations Manager

Tina Solval Gomez started working at PRANDI Property Management in early 2013. First hired as a receptionist, she was quickly promoted to assist the Bookkeeping Department due to her detailed organization skills and background in banking. She is currently in charge of PRANDI's Customer Relations, and is the go-to for all new clients when they initially contact the office. In fact, many owners meet her at the time of their consultation, or when they are first sending in their start-up paperwork. Tina's ability to work on any project - with a constant smile on her face - makes her a valuable asset to the team.

Originally from Granada Hills, CA, Tina lived in Mexico with her family for a short time as a child. After moving back part-way through grammar school, she spent most of her childhood in San Rafael. She has since moved to Richmond where she resides with her husband and four children. Tina loves Marin and loves learning and growing with the business and the rest of the PRANDI staff. She says her colleagues are wonderful and enjoys working in a "family business" that also cares about her family.

(415) 578-5107 | tina@prandiprop.com

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KAYLEE CARROLL

Brand Marketing Specialist

Kaylee Carroll, Brand Marketing Specialist, has worked at PRANDI for over 6 years. She strives to keep PRANDI at the forefront of contemporary marketing practices and ensure that client's investment properties receive the most effective advertising that they deserve. Her work with the company has included strategic image-branding, marketing planning, as well as project execution in order to launch new campaigns throughout the county. Her marketing goal is to publicly deliver PRANDI's identity as the most experienced professional residential leasing and management company in Marin County.

Kaylee believes in giving back to the community, and has worked diligently in her personal life to raise money and awareness for various organizations and enjoys spending time with friends and family.

(415) 455-1385 | kaylee@prandiprop.com

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JEFF LEIDALL

Marketing & Business Development

Jeff Leidall joined the PRANDI Property Management team as a contract worker in 2012. His expertise in customer service, relationship building, client and inner-office communications, as well as project management (from his executive and leadership positions in the non-profit sector) has been a valuable addition to the staff. Jeff's current role is to help further develop the Client Services Division of PRANDI as well as assist with Business Development. He also has taken on a leadership role in helping to manage a large apartment complex in San Rafael while learning the "management" aspect of the business.

Jeff is a native Californian originally from Santa Cruz. He loves the outdoors and enjoys spending free-time visiting the ocean, beach, and the redwoods. He is an avid biker, and takes his beloved dog anywhere he can! Jeff is an advocate, volunteer and supporter for ecological, social service and justice causes.

(415) 578-5096 | jeff@prandiprop.com

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SHIRLEY LOPEZ-CANO

Administrative Assistant

Shirley Lopez-Cano, Administrative Assistant, joined the PRANDI team in April 2013. Besides answering and directing all incoming calls, she works closely with the Accounting Department entering invoices, uploading bills to owner portals as well as making sure all vendor and property insurance details are in order. With her background in Customer Service and her associated skill sets, Shirley supports the team with anything else they may need. In the process, she is also increasing her knowledge of the leasing and property management industry on a daily basis.

Shirley started working when she was 15, and by 17 had a full-time position while still putting herself through school in Marin. She married her high school sweet heart, and they now have 2 wonderful boys-ages 8 and 16 months. In her time outside of the office, Shirley enjoys running Marin trails, dancing, tutoring, reading and singing to her kids. "The smell of the early morning air is a great wakeup call when you have active boys like mine!" she says. Her family's love of soccer keeps her on her toes, since both her oldest son and her husband play on teams.

(415) 578-5073 | shirley@prandiprop.com

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