I’m Melissa Prandi, the president and CEO of PRANDI Property Management. We’re located in Marin County, which is just north of San Francisco, over the Golden Gate Bridge.
Marin County Property Management Roots
I was born and raised in Marin County, and I’ve lived here my entire life. I got started in property management over 35 years ago, which is hard to believe. I began as a receptionist, and started learning about property management, and then became a property manager for five years.
I went out on maternity leave on a Wednesday, did a little grocery shopping on Thursday, and on Friday, went into labor at 10 minutes before 8:00 in the morning while crossing the Golden Gate Bridge. It wasn’t easy. I got to the hospital at 8:00, had my son at 10 minutes to 9:00 that morning, and went home the same day.
On Monday morning, the phone rang and it was the owners of the company I had been working for. They told me they were going to sell the company, and I could either buy it or be out of a job. I thought about it for a nanosecond, and bought the company. I put a playpen in my office, and found myself with two babies: a brand new property management company and a brand new infant.
Growing PRANDI Property Management
Fast forward to now, and we have grown the company quite a bit. We’re a family-owned business that’s community focused. We enjoy giving back. All of our staff are involved in giving back to the community. I especially love rotary clubs and being active.
We pair quality tenants with quality homes. We’re a little different in that we exclusively handle single family residential homes. We manage anything you can live in, but we focus on the residential, and we work only in Marin County. We don’t buy and sell real estate; concentrating 100 percent on property management and leasing homes.
Lease-Only Services for Property Owners
Our services are comprehensive, and we know that the most important thing we can do is find a really good tenant for your property. If you don’t need full service management, we offer a service called Lease-Only.
We come in and visit your property and talk about the value of your rental home. Then, we let you know what your competition is in the market. We recommend a price and some changes that might put your property in the perfect, rentable condition. That’s our Lease-Only start. Then, we market the home. My son Matt is a professional photographer, so we get the best photos to market your property.
Placing the Best Tenants
Finding the best tenant we can for your investment is what we do.
We will take care of all the legal paperwork, which is more complex than it was when I started in this industry. We qualify the tenant, we do the background and screening, review it with you, and agree that we have the best tenant for your property. Then, we do all the lease documents and the addenda. We get the property ready for move-in and provide a full move-in condition report. This shows what your property looked like when the tenants moved in. We expect them to return your property in the same condition that they received it, minus the general wear and tear.
We would love to work with you. Property management is our only business, so we’re focused and concentrated on what’s best for you. Please contact us at PRANDI Property Management, and we’ll talk about how to best rent your investment property.
Nikki Macias, Administrative Associate, is a Marin County native who grew up in Terra Linda and has been with PRANDI for over 10 years. She works directly with clients, focusing on protecting owner investments by managing property maintenance, and accommodating resident’s needs. She is actively working toward earning her Certified Support Specialist (CSSSM) designation through NARPM®.
Nikki is very family-oriented and has raised two amazing sons. She enjoys hiking Marin’s various outdoor trails, riding bikes and spending time in the sunshine. Nikki is our resident San Francisco Giant’s baseball expert and attends many games seasonally.
Christy is a Customer Relations Associate at PRANDI, where she works closely with all of the PRANDI Teams to answer initial customer inquiries in a timely manner. Christy helps schedule property showings, provides support to complete tenant applications, updates property insurance compliance and the PRANDI portfolio database. Christy is people oriented and has a strong customer service background, with nearly 15 years’ experience.
When she’s not working, Christy enjoys spending time with her husband and children. She enjoys taking mini family vacations to create lasting memories. Christy is also very creative and loves to design and make elaborate hair accessories for her daughter and school projects with her son.
Pam is an assistant property manager at PRANDI Property Management where she handles the day-to-day owner and tenant requests, including maintenance issues, tenant screening, leasing agreements and document preparation.
Prior to working at PRANDI, Pam held several administrative and managing positions at several Marin-based businesses. Most recently, she worked at the Marin Community Map Book in account management. Her extensive background in administration is invaluable in her role at PRANDI.
Pam holds a bachelor’s degree in social work from The Ohio State University and has lived in Marin since 1993. In her spare time, Pam volunteers for the San Rafael Public Library and enjoys traveling, hiking and going to the movies.
Briana Olson joined the PRANDI team in November 2016. She graduated from Sonoma State University in 2013, and previously worked as a leasing specialist for a large multi-unit complex.
As an Assistant Property Manager, Briana works closely with Christine to ensure the timely completion of rental applications and contracts, maintenance and tenant communications. Briana has exceptional people skills and is passionate about providing excellent customer service.
Briana is also an active member of the National Association of Residential Property Managers (NARPM®)
In her spare time, Briana enjoys the practice of yoga, hiking with her dog, Nala and mountain biking Marin County trails and beyond.
Shirley Lopez-Cano, Client Account Associate, joined the PRANDI team in 2013. She stated started as front desk receptionist, answering phones and directing all incoming calls. She now works closely with the Accounting Department and is learning the role of Assistant Bookkeeper. Shirley oversees all invoices, owner billing, as well as making sure all vendor and property insurance details are in order. With her background in Customer Service and her associated skillsets, Shirley supports the team with anything else they may need. In the process, she is also increasing her knowledge of the leasing and property management industry on a daily basis.
Shirley started working when she was 15, and by 17 had a full-time position while still putting herself through school in Marin. She married her high school sweetheart, and they now have 2 wonderful boys. In her time outside of the office, Shirley enjoys running Marin trails, dancing, tutoring, reading and singing to her kids. “The smell of the early morning air is a great wakeup call when you have active boys like mine!” she says. Her family’s love of soccer keeps her on her toes, since both her oldest son and her husband play on local teams.
Stephanie is a great addition to the PRANDI Property Management team as Maintenance Coordinator. She has a degree in Multimedia Arts and has worked in the customer service industry for 9 years before moving on to working for the property management industry.
Stephanie’s main role is to coordinate maintenance service requests, work order follow-up and other arrays of tasks to make sure tenant’s maintenance requests are dealt to their satisfaction. Outside working hours, Stephanie loves reading, art journaling and playing video games.
Rose is a Maintenance Coordinator at PRANDI Property Management, where she works hand-in-hand with Tony Pinochi, PRANDI’s Maintenance Manager, to handle service requests, work orders and vendor compliance. Rose is a people person, as evidenced by her background as a registered nurse and ten-year experience in customer service, business development and office administration.
Purpose-driven and dedicated to her important role at PRANDI, Rose is committed to delivering excellent quality of service to our clients. She strives to learn something new every day to continue to grow and improve in her position.
When she’s not busy at work, Rose enjoys reading mystery novels, taking care of her succulent garden and cooking for her two sons. She and her husband are also known to binge-watch TV series on the weekends.
Tony Pinochi joined PRANDI Property Management as Maintenance Manager in 2016. Tony has an extensive background in project management, client and vendor relations and has more than seven years experience in property management.
Tony is in charge of handling the day-to-day operations of the PRANDI maintenance department which oversees more than 600 properties and receives some 50 daily service requests. Tony maintains PRANDI’s extensive preferred vendor network and oversees all PRANDI maintenance issues – from minor to major.
Tony relies on a staff of three, full-time and one, part-time assistants and numerous PRANDI-vetted contractors and sub-contractors including plumbers, electricians, HVAC specialists and countless other building and renovation specialists.
Previously, Tony had a 20-year career as a law enforcement officer with the Sonoma County Police force, a background that serves him well to handle the daily challenges of home maintenance and repairs and vendor relationships.
In his previous career, Tony managed crime scene and accidental death scenes and large-scale hoarder homes and property cleaning. His considerable human relations and problem-solving skills are invaluable skills for property management. He enjoys his role as Maintenance Manager because it has exciting challenges every day.
Tony has a daughter and two sons, all of whom live in Northern California. When he’s not working, Tony enjoys spending time with his family and friends.
Reidun Waage, joined the PRANDI staff over 10 years ago and has lived in Marin County for more than 15 years. With her degree in Business and Accounting, Reidun is the right employee for the job. She is an expert when it comes to working the financial side for both owners and tenants, managing their ledgers and balancing their accounts.
Reidun also enjoys gardening, and is an enthusiastic antique-collector and jewelry-maker. A volunteer for three Marin County organizations (Ross Art and Garden Center, the Northgate Group and the San Anselmo Antique Dealers Association), Reidun is always interacting with our local communities and knows how to network a room!
Crystal Martinez has worked in real estate for the past two years and is in the process of obtaining her California real estate license. As an Assistant Property Manager, Crystal helps ensure that all of her clients receive unparalleled service. Her attention to detail and excellent communication skills make her an invaluable asset to the PRANDI Team. Crystal resides in Terra Linda and obtained her Business Administration degree from Dominican University of California in San Rafael.
In her free time, Crystal enjoys hanging out with her family. She’s her son’s biggest fan at his baseball games, and she and her husband play on a local softball league. Crystal is also very active in serving Marin — she sits on the executive board of the Marin Women’s Commission, board of Marin Court Appointed Special Advocates and the board of San Rafael Evening Rotary Club. She also spends her summers volunteering with the Jr. Giants in the Canal District of San Rafael.
Shannon first started working for PRANDI Property Management in 2014 and worked her way up to be a Property Manager. She oversees a portfolio of properties with her teammate, Briana. Her real estate background and attention to detail helps ensure efficient and smooth leasing and management activities including contracts, tenant applications and screening, site visits, property showings and much more. She is also a Licensed California Real Estate Sales Agent.
Shannon is a Marin county native with in-depth knowledge of Marin’s communities and neighborhoods. When she’s not working, Shannon enjoys spending time outdoors and with her family and friends, watching Bay Area sports and cooking.
Tara Page joined PRANDI Property Management as Assistant to the President. She is currently working closely with Melissa on the oversight of a Portfolio of single family homes, condos and apartment buildings. Tara comes to us with a wealth of knowledge from the commercial and residential property management industry. She is a Marin local, and mother of two active girls.
Christine Goodin has been with PRANDI Property Management, Inc., CRMC® for almost 20 years. She was born in San Francisco but has called Marin County home for the majority of her life. A California Licensed Real Estate Agent since 2004, Christine loves to be challenged in the residential leasing and property management industry. The ever-present challenges create an environment that keeps her growing and moving forward on a daily basis.
Christine has earned her RMP ® and MPM ® designations through the National Association of Residential Property Managers (NARPM®). She is one of only two MPM®’s (Master Property Mangers) in Marin County; Melissa Prandi also carries this designation. Christine was a key contributor to our company becoming a CRMC (Certified Residential Management Company) and in addition to her years of practical experience, her involvement in obtaining this designation for our company has given her the exposure and understanding of the complete picture of residential property management.
Christine’s role as Vice President of Operations includes mentoring and support of our property management teams practices and processes, company policies and procedures management, company software management, owner & resident relations, client/lease negotiations, internal employee training, and perhaps most important of all, she is in charge of making sure PRANDI has enough “Friday-Funday’s” each year!
Christine has dedicated many years to serving the NARPM Marin/Sonoma Chapter, as well as a few years on the CAL NARPM state board of directors. Her service to this association for so many years has not only been educational, but so gratifying as well. She is a Past President of the Rotary Club of Terra Linda. Christine is a graduate of Leadership Novato and was most recently recognized as Property Manager of the Year for 2020 at the annual Property Management Mastermind Conference.
Matt Prandi Borries, was literally born into the business. Vice President of PRANDI Property Management, and son of Melissa Prandi, he earned his California Real Estate License in 2007 and has since earned his Broker’s License. He works closely with the rest of the PRANDI staff, managing a diverse portfolio throughout all of Marin County.
Also an avid photographer, our marketing department utilizes Matt’s professional wide-angle camera equipment to highlight the highly sought-after features each of our properties offer. Many of Matt’s images have graced the walls of galleries around the county, and he is the talent behind all of our property marketing photos. Matt also enjoys meeting new people and loves to surf.
Melissa Prandi, has been expertly matching quality tenants with quality homes with her professional PRANDI Team for over 38 years and exclusively living in Marin County for over 57 years.
Melissa is proud to work closely with her son Matt Prandi Borries; together they are
Family Owned and Community Focused.
Melissa is a past president of the National Association of Residential Property Managers and is proud of her company’s elite CRMC® (Certified Residential Management Company) status. This title has been earned by fewer than fifty companies throughout the United States and only three in California. Actively involved and committed to the community, Melissa has served on several non-profit boards.
Melissa works tirelessly with her team of committed long term employees to ensure that their client’s residential investment properties run safely and smoothly while in their care. Because her company does not buy or sell real estate, property management is the sole focus. Melissa and her enthusiastic staff concentrate on minimizing expenses and maximizing profits for property owners while taking care of tenant needs.
Current dedication and commitments
President of Rotary Club of Mission San Rafael, 2019 – 2020
National Association of Residential Property Managers (NARPM) Master Instructor
Keynote speaker and instructor at local, state and national property management conferences
Women Leadership Philanthropic Council (WLPC) with Dominican University
Marin Women at Work
Women of Industry—San Rafael Chamber of Commerce (one female recipient annually)
Small Business of the Year Award—San Rafael Chamber of Commerce
President’s Award—NARPM (awarded twice in ten years)
“Unsung Hero Award”—Fair Housing of Marin for her dedication to equal housing opportunities for all
Small Business of the Year Award—Corte Madera Chamber of Commerce
Past dedication and commitments
Rotary District 5150 Membership Chair
Bank of Marin Board of Director and Member of Central Advisory Board
San Rafael Chamber of Commerce Board of Directors (served six years)
Corte Madera Chamber of Commerce Board of Directors (served twelve years; two years as President)
Yvonne Espinoza joined the PRANDI Team in November of 2019. She earned her Bachelor’s Degree in Finance, a minor in International Relations, and a Real Estate Certificate sponsored by BOMA at San Francisco State University.
Yvonne works as an assistant property manager with 3 years of experience in property management and over 7 years working in customer service, and working in Marin.
She joined PRANDI to support Team 3 Property Manager with tenant relations, property showings/ applications, and day to day operations.
As a San Francisco native, Yvonne and her newly fiance, enjoy exploring new places to eat in the city, but will head out of the city when possible! Yvonne loves hiking around the bay area with her dog and fiance, and loves spending time with family and friends.
Ann is a third-generation Marin County California resident. Ann graduated with a degree in Mathematics from University of California, Santa Barbara, Ann taught High School Math for over 10 years. She moved into administrative roles (office manager and business manager) in private schools to be able to work closer with parents, students, vendors, and administrative teams. As a Parish Coordinator in Ross Ann handled all aspects of running a vibrant local church. Her love of maintaining the 100-year-old building, with continued reconstruction and addressing deferred maintenance issues, has given her the knowledge, background, and local resources to be able to offer assistance to the PRANDI Property maintenance team.
Ann and her husband are thrilled to not only have been born and raised in Marin but have been able to raise their three children here. Ann has been an active board member in numerous schools, charities, and local organizations. She currently is a board member of Marin Center for Independent Living, Marin Charitable and a new member of 100Marin.
Ann works tirelessly and with a sense of humor to assist the PRANDI maintenance manager, the business development manager and each of the PRANDI Property Management teams to help ensure residential investment properties run safely and smoothly.
In her spare time, Ann enjoys walking ½ marathons, reconstructing new properties and spending time with her family, friends, and dog.
Kelly Kaiser joined the PRANDI team in September of 2018. She earned her Bachelor’s Degree in Biology from Dominican University here in San Rafael and has lived in Marin since 2008.
Kelly works as an assistant property manager. With over 6 years working in customer service, she is highly skilled in delivering a great experience. She also brings to PRANDI project coordinating experience which has proved valuable in seamlessly attending to tasks in a timely fashion.
In her spare time, Kelly enjoys hiking Marin trails, traveling, reading, and watching our bay area sports teams.
Evangeline is a Client Account Assistant at PRANDI, where she works with the Accounting Department learning how to deal with invoices, billing, and auditing. Evangeline has worked in customer service and technical support, always willing to help and go above and beyond the call of duty. Her background in data management and report generation is a wonderful addition to the Accounting Department.
Evangeline is a very positive person, and will always share a smile. When not at work she loves playing old school Role Playing and Strategy games, but will always find time to enjoy a cup of coffee while relaxing with her cats.