We have a new and improved PRANDIPress that we hope you will enjoy. Here’s some of the latest PRANDI news to keep you informed.
Business Development Associate
Christy is a Customer Relations Associate at PRANDI, where she works closely with all of the PRANDI Teams to answer initial customer inquiries in a timely manner. Christy helps schedule property showings, provides support to complete tenant applications, updates property insurance compliance and the PRANDI portfolio database. Christy is people oriented and has a strong customer service background, with nearly 15 years’ experience.
When she’s not working, Christy enjoys spending time with her husband and children. She enjoys taking mini family vacations to create lasting memories. Christy is also very creative and loves to design and make elaborate hair accessories for her daughter and school projects with her son.
Assistant Property Manager
Pam is an assistant property manager at PRANDI Property Management where she handles the day-to-day owner and tenant requests, including maintenance issues, tenant screening, leasing agreements and document preparation.
Prior to working at PRANDI, Pam held several administrative and managing positions at several Marin-based businesses. Most recently, she worked at the Marin Community Map Book in account management. Her extensive background in administration is invaluable in her role at PRANDI.
Pam holds a bachelor’s degree in social work from The Ohio State University and has lived in Marin since 1993. In her spare time, Pam volunteers for the San Rafael Public Library and enjoys traveling, hiking and going to the movies.
Director of Accounting
Shirley Lopez-Cano, Director of Accounting, joined the PRANDI team in 2013. She started as the front desk receptionist, answering phones and directing all incoming calls. After nine years working with PRANDI, she manages the Accounting Department alongside Evangeline Aquino, Nikki Macias, and Reidun Waage.
Shirley is in the last semester of her Applied Accounting course and will graduate next Summer. She has two wonderful boys. In her time outside the office, Shirley enjoys spending time with friends and family and going to different places in Marin, but she mostly spends her time studying.
Stephanie is a great addition to the PRANDI Property Management team as Maintenance Coordinator. She has a degree in Multimedia Arts and has worked in the customer service industry for 9 years before moving on to working for the property management industry.
Stephanie’s main role is to coordinate maintenance service requests, work order follow-up and other arrays of tasks to make sure tenant’s maintenance requests are dealt to their satisfaction. Outside working hours, Stephanie loves reading, art journaling and playing video games.
Rose is a Maintenance Coordinator at PRANDI Property Management, where she works hand-in-hand with Tony Pinochi, PRANDI’s Maintenance Manager, to handle service requests, work orders and vendor compliance. Rose is a people person, as evidenced by her background as a registered nurse and ten-year experience in customer service, business development and office administration.
Purpose-driven and dedicated to her important role at PRANDI, Rose is committed to delivering excellent quality of service to our clients. She strives to learn something new every day to continue to grow and improve in her position.
When she’s not busy at work, Rose enjoys reading mystery novels, taking care of her succulent garden and cooking for her two sons. She and her husband are also known to binge-watch TV series on the weekends.
Tony Pinochi joined PRANDI Property Management as Maintenance Manager in 2016. Tony has an extensive background in project management, client and vendor relations and has more than seven years experience in property management.
Tony is in charge of handling the day-to-day operations of the PRANDI maintenance department which oversees more than 600 properties and receives some 50 daily service requests. Tony maintains PRANDI’s extensive preferred vendor network and oversees all PRANDI maintenance issues – from minor to major.
Tony relies on a staff of three, full-time and one, part-time assistants and numerous PRANDI-vetted contractors and sub-contractors including plumbers, electricians, HVAC specialists and countless other building and renovation specialists.
Previously, Tony had a 20-year career as a law enforcement officer with the Sonoma County Police force, a background that serves him well to handle the daily challenges of home maintenance and repairs and vendor relationships.
In his previous career, Tony managed crime scene and accidental death scenes and large-scale hoarder homes and property cleaning. His considerable human relations and problem-solving skills are invaluable skills for property management. He enjoys his role as Maintenance Manager because it has exciting challenges every day.
Tony has a daughter and two sons, all of whom live in Northern California. When he’s not working, Tony enjoys spending time with his family and friends.
Client Accounting Manager
Reidun Waage joined the PRANDI staff over 17 years ago and has lived in Marin County for more than 40 years. With her degree in Business and Accounting, Reidun is the right employee for the job as Client Accounting Manager. She is an expert when it comes to working the financial side for both owners and tenants, managing their ledgers and balancing their accounts. She is now pleased to turn the Accounting Department over to her very capable Associate Shirley Lopez, effective July 2022. She will enjoy her time off with her family and grandson together with her passion for gardening. Her new part time schedule is 3 days a week working alongside Shirley.
Reidun is an enthusiastic antique-collector and jewelry-maker and has presided over the San Anselmo Antiques Dealer Association and the San Anselmo annual antiques street fair. She volunteered at Laurel House with the Ross Art & Garden Center. Reidun is always interacting with our local communities and knows how to network a room!
Assistant Property Manager
Crystal Martinez has worked in real estate for the past two years and is in the process of obtaining her California real estate license. As an Assistant Property Manager, Crystal helps ensure that all of her clients receive unparalleled service. Her attention to detail and excellent communication skills make her an invaluable asset to the PRANDI Team. Crystal resides in Terra Linda and obtained her Business Administration degree from Dominican University of California in San Rafael.
In her free time, Crystal enjoys hanging out with her family. She’s her son’s biggest fan at his baseball games, and she and her husband play on a local softball league. Crystal is also very active in serving Marin — she sits on the executive board of the Marin Women’s Commission, board of Marin Court Appointed Special Advocates and the board of San Rafael Evening Rotary Club. She also spends her summers volunteering with the Jr. Giants in the Canal District of San Rafael.
I grew up in Marin County and attended Redwood High School and College of Marin receiving my real estate property management certification.
I enjoy spending time with my family, traveling, camping and being outdoors. I have a passion for animals and nature, and love taking my dogs on hikes and discovering new trails throughout Marin County or relaxing on the beach & playing in the waves.
I have over 10 years experience in the service industry and am always eager to find new avenues and solutions, which has coached me with a strong ability to solve problems. I also love to cook and enjoy finding challenging new recipes, especially foods from other countries, to share with my family and friends.
Heather Sorber, RMP®
Senior Property Manager
Tara Page joined PRANDI Property Management as Assistant to the President. She is currently working closely with Melissa on the oversight of a Portfolio of single family homes, condos and apartment buildings. Tara comes to us with a wealth of knowledge from the commercial and residential property management industry. She is a Marin local, and mother of two active girls.
CHRISTINE GOODIN, MPM®, RMP®
Vice President of Operations
PRANDI Property Management, Inc., CRMC®
Christine Goodin has been with PRANDI Property Management, Inc., CRMC® for almost 20 years. She was born in San Francisco but has called Marin County home for the majority of her life. A California Licensed Real Estate Agent since 2004, Christine loves to be challenged in the residential leasing and property management industry. The ever-present challenges create an environment that keeps her growing and moving forward on a daily basis.
Christine has earned her RMP ® and MPM ® designations through the National Association of Residential Property Managers (NARPM®). She is one of only two MPM®’s (Master Property Mangers) in Marin County; Melissa Prandi also carries this designation. Christine was a key contributor to our company becoming a CRMC (Certified Residential Management Company) and in addition to her years of practical experience, her involvement in obtaining this designation for our company has given her the exposure and understanding of the complete picture of residential property management.
Christine’s role as Vice President of Operations includes mentoring and support of our property management teams practices and processes, company policies and procedures management, company software management, owner & resident relations, client/lease negotiations, internal employee training, and perhaps most important of all, she is in charge of making sure PRANDI has enough “Friday-Funday’s” each year!
Christine has dedicated many years to serving the NARPM Marin/Sonoma Chapter, as well as a few years on the CAL NARPM state board of directors. Her service to this association for so many years has not only been educational, but so gratifying as well. She is a Past President of the Rotary Club of Terra Linda. Christine is a graduate of Leadership Novato and was most recently recognized as Property Manager of the Year for 2020 at the annual Property Management Mastermind Conference.
MATT PRANDI BORRIES, RMP®
Vice President | Broker Associate | Property Manager & Leasing Agent
Matt Prandi Borries, was literally born into the business. Vice President of PRANDI Property Management, and son of Melissa Prandi, he earned his California Real Estate License in 2007 and has since earned his Broker’s License. He works closely with the rest of the PRANDI staff, managing a diverse portfolio throughout all of Marin County.
Also an avid photographer, our marketing department utilizes Matt’s professional wide-angle camera equipment to highlight the highly sought-after features each of our properties offer. Many of Matt’s images have graced the walls of galleries around the county, and he is the talent behind all of our property marketing photos. Matt also enjoys meeting new people and loves to surf.
Melissa Prandi, MPM®, RMP®
President & CEO
PRANDI Property Management, Inc. CRMC®
Melissa Prandi, has been expertly matching quality tenants with quality homes with her professional PRANDI Team for over 40 years and exclusively living in Marin County for over 59 years.
Melissa is proud to work closely with her son Matt Prandi Borries; together they are
Family Owned and Community Focused.
Melissa is a past president of the National Association of Residential Property Managers and is proud of her company’s elite CRMC® (Certified Residential Management Company) status. This title has been earned by fewer than fifty companies throughout the United States and only three in California. Actively involved and committed to the community, Melissa has served on several non-profit boards.
Melissa works tirelessly with her team of committed long term employees to ensure that their client’s residential investment properties run safely and smoothly while in their care. Because her company does not buy or sell real estate, property management is the sole focus. Melissa and her enthusiastic staff concentrate on minimizing expenses and maximizing profits for property owners while taking care of tenant needs.
Current dedication and commitments
Past dedication and commitments
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Lead Maintenance Coordinator
Kim joined PRANDI Team in November 2019. She has a degree in Business Economics and previously worked as a bank teller. She has been in customer service for six years.
Kim’s role goes from coordination of tenant’s requests and administration of maintenance services, to making sure that vendor’s invoices are entered on time.
Kim is bubbly, is committed to excellent customer service and would always choose to go the extra mile.
In her spare time, she would binge-watch Netflix series, cuddle with her dog, and would enjoy a firing practice with her husband.
Ann is a third-generation Marin County California resident. Ann graduated with a degree in Mathematics from University of California, Santa Barbara, Ann taught High School Math for over 10 years. She moved into administrative roles (office manager and business manager) in private schools to be able to work closer with parents, students, vendors, and administrative teams. As a Parish Coordinator in Ross Ann handled all aspects of running a vibrant local church. Her love of maintaining the 100-year-old building, with continued reconstruction and addressing deferred maintenance issues, has given her the knowledge, background, and local resources to be able to offer assistance to the PRANDI Property maintenance team.
Ann and her husband are thrilled to not only have been born and raised in Marin but have been able to raise their three children here. Ann has been an active board member in numerous schools, charities, and local organizations. She is currently an auxiliary Board member for St. Vincent de Paul Conference (San Rafael), Marin Charitable member and member of the Novato Chamber of Commerce.
Ann works tirelessly and with a sense of humor to assist the PRANDI maintenance manager, the business development manager and each of the PRANDI Property Management teams to help ensure residential investment properties run safely and smoothly.
In her spare time, Ann enjoys walking ½ marathons, reconstructing new properties and spending time with her family, friends, and dog.
Client Account Assistant
I joined PRANDI in August 2023 as an Account Assistant. I am a Certified Bookkeeper and have a Bachelor’s degree in Accounting Information Systems and previously worked as a Bookkeeping Manager. I was in the customer service industry for more than a year. My job is to serve as a valuable support in maintaining financial accuracy and ensuring the smooth operation of the finance department. I have an astute attention to detail. I have developed the skill of thoroughly inspecting and analyzing information, documents, and assignments, leaving no room for oversight or mistakes. Beyond my professional life, I have a deep passion for exploring new destinations and experiencing the wonders of the world through travel. Traveling is not just a hobby for me; it’s a way of life that ignites my curiosity and enriches my perspective.
Assistant Property Manangement
Tara Sorber joined PRANDI in August 2020 as an Assistant Property Manager. Tara has 22 years of customer service experience in retail as well as management positions. Tara has worked in accounts payable and office administration for 18 years, with a dedicated focus on customer relations. She has spent the last 14 years successfully managing a family-owned San Rafael business. Tara brings to her position at PRANDI: attention to detail, a high level of organizational skills, and positive customer relation and communication skills.
Tara has been a Marin local since 1997, graduating from Terra Linda High School and College of Marin with 2 Associates Degrees. Tara loves spending time with her husband and three children, relaxing at home and exploring the outdoors and local beaches in Marin and Sonoma Counties. Some of Tara’s favorite activities are baking, cooking, hiking, spending time with family and friends, volunteering for her children’s schools and activities, and reading.
I joined PRANDI in June 2021 as a Maintenance Coordinator. I’m the newest addition to the team. I have a degree in Journalism and previously worked as a Quality Analyst. I was in the customer service industry for six years. My job is to make sure that the tenants are happy and satisfied by dealing with their maintenance requests efficiently and effectively.
I have a positive attitude towards my work in general and I’m always ready to take on challenges. Outside of work, I love to watch fantasy series and documentaries, play with my furry friends, and play video games.
Customer Relations Associate
Delightful to be a part of PRANDI onset August 2021. I have been in the “people-first” business providing upbeat customer service for almost 10 years, making sure our customers’ needs are met in a manner that reflects positively on the company-Consistently and Compassionately. During time off, my daughter and I are volunteers to our church congregation in different activities and fellowships.
I am currently the newest addition to Prandi who just joined in January of 2022 as a maintenance coordinator and prior to that I have been working in the customer service industry for more than 4 years.
I am currently working as a maintenance coordinator who manages maintenance requests from tenants and to make sure that their stay is as comfortable as they can be. When I’m not working I do enjoy watching movies, sitting by the beach to enjoy the breeze, and enjoying night skies rather than sunsets.
My main belief in life is that “Kindness is free” and to never let anyone take your kindness away from you.
I joined the PRANDI team in November 2021 as a Maintenance Coordinator. Before joining PRANDI, I have been working in the contact center industry for almost 10 years and am now an expert in customer service, upselling and data reporting. I primarily handle profiles in Telecommunications, Banking and Finance as an account manager and a sales expert.
I am consistent, trustworthy, reliable and can easily follow through with instructions. I am curious and have an eagerness to learn new things. I always make sure to deliver quality work promptly.
If not working, I spend my time taking care of my son and at the same time, I do buy and sell sneakers online. I am a huge fan of footwear, in fact, I own more than 50 pairs.
Customer Service Associate
Ashley is a Customer Service Associate at PRANDI, where she works with all the teams within the company, in addition to the maintenance department. She is the newest hire on the PRANDI team, and has helped do move in inspections, internal property evaluations, and several other tasks to help everyone in the office out when needed. Ashley has several years of customer experience and is eager to learn all the aspects related to property management and the real estate industry. Ashley has a heart for service and ensures that owners, tenants, and vendors remain satisfied and happy.
Ashley recently graduated from Dominican University of California with honors (Cum Laude), earning a B.A in Communication/Media Studies while minoring in Business Administration. She was also a member of the women’s basketball team. She is also a member of the Women’s Leadership Philanthropic Council (WLPC), under Dominican’s umbrella. She hopes to begin taking classes to earn her Real Estate License within the next year.
Ashley is a Southern California native and is enjoying her free time learning everything she can about Marin County and Northern California. While not at work, she enjoys going to the gym, spending time with family, and watching the beautiful Bay Area sunsets.
Recently I joined the PRANDI Team in August 2022. I earned my Real Estate License with a focus in Property Management at the College of Marin.
I have been working in property management for over 25 years managing single-family homes in Mill Valley. I am committed to providing the best customer service and support to our clients.
I was born and raised in Lima, Peru, and moved to Mill Valley in the early 90’s when I married my husband. We have two amazing adult children.
Nicole Aziz joined PRANDI in July of 2022 as a Property Manager. She is looking forward to growing and learning in real estate. Nicole loves animals, hiking, trying new foods and spending time
Sendi has been working in the real estate/property management business for 14 years in the bay area, primarily Marin County. She was born in San Francisco, and has lived in Marin County for the past 14 years.
Sendi joined the Property Management team as Property Manager. She works closely with Matt and Melissa regarding lease-only properties and helps manage a portfolio of single-family homes, condos, and apartment buildings. She has experience in Marin County in Property Management for over 14 Years and lives in the area.
Sendi loves property management, has attention to detail, and enjoys the “Never a Dull Moment” while living and working in Marin County.
I joined PRANDI in February 2023 and am happy to be the newest addition to the team. I have five years of experience in customer service, ensuring my customers and clients get the best experience. I am a challenge seeker, and new challenges motivate me to always do better in my work.
Outside of work, I love watching TV series and traveling with my family.